SportsPower General FAQs

Is SportsPower a franchise?

All SportsPower stores are independently owned and operated and are members of Associated Retailers Limited (ARL); a co-operative that operates under the Franchising Code of Conduct.

How do I apply for sponsorship or a donation?

As you can imagine, the National Support Centre receives numerous requests for assistance. However, budget constraints prevent us from assisting everyone. Therefore, we suggest that you contact your local SportsPower store directly.

Do you have this product in stock?

The SportsPower Support Office does not have access to the stock levels of all stores. The Find In Store button on product pages will tell you if stores have stock and provide contact details for stores close to you. If a product is available to be purchased online, it will be indicated by an Add To Cart button on the product page.

I placed an order online, and it hasn’t been delivered. What should I do?

If you purchased from www.sportspower.com.au and it hasn't arrived, you can contact the team via the Contact Us form or check the tracking email you received when your order was shipped. If you ordered from a local SportsPower store’s independent website, contact the store directly. Their details will be on your receipt or invoice. Find store contact information here: sportspower.com.au/locator/.

The price on the website is different from the one in-store. Why?

Each SportsPower store is independently run and sets its own pricing policies. The prices on this website indicate the Supplier Recommended Retail Price (RRP) unless otherwise stated. Individual stores are not obligated to comply with the supplier's RRP. For sale or promotional prices, contact your local store.

The product I bought is damaged. What should I do?

Contact the store where you purchased the item directly to discuss any problems with your purchase.

I bought the wrong size. Can I return my purchase to any SportsPower store?

Speak to the store where you made the purchase first and ask if they can help facilitate an exchange with another SportsPower store. Unfortunately, as all stores are independently owned and carry different stock, this may not always be possible.

How can I get my products ranged at SportsPower?

The SportsPower Product Team is always looking for new and innovative products. Simply complete the Contact Us form, and we will forward your email to the team. If they are interested, they will contact you directly.

I need proof of purchase. Who do I talk to?

Contact the store where you originally purchased the product. They will be able to assist you.

Are spare parts available?

Depending on the age of the product, the store where you purchased it should be able to help you obtain spare parts.

I changed my mind. Can I return my purchase?

For online purchases, use the Contact Us form to start a return. For in-store purchases, each store may have a different policy for change-of-mind returns. Contact the store where you made the purchase.