Frequently Asked Questions

Does a gift card expire?
A SportsPower gift card expires 36 months (3 years) from the date of issue. The expiry date appears on the back of the gift card.

How long will it take for a gift card ordered online to arrive?
Delivery should be expected between 3 and 10 days. Delivery time is dependent on the dispatch date and the distance of the delivery destination. At busy times, we sometimes get overloaded with orders causing a backlog, however, we try our absolute best to get all orders out on the same day that you place your order. Orders placed late on Friday or over the weekend get collected by the courier on following Monday morning, this can also increase the delivery time.

Digital Gift Vouchers will be sent immediately unless a delivery date is specified.

What do I do if I have not received my delivery confirmation?
If you have not received your delivery confirmation within 48 hours of placing your order, please contact us via our contact form below and one of our team members will assist you in tracking your order. At peak times, there may be a delay in processing orders on the day received.

I have received my delivery confirmation but the delivery has not arrived. What should I do?
Your order should take between 2 - 10 days to reach you. This time frame depends on the dispatch day and the destination address. Please contact us via the contact form below and the team will track your delivery for you.

What are the purchase amounts for gift cards?
Physical Gift cards are available in four pre-set amounts: $30, $50, $100, and $200. The minimum purchase for a ​gift card is $​20. The maximum total value of gift cards per transaction is $500.

Variations to the above can be made by exception. Please contact us via the contact form below.

Digital Gift Cards range between $25 and $500

How can I pay for a gift card?
Online payments can be made by Visa or Mastercard, and a number of Buy Now, Pay Later providers.

Can I order a gift card if I live overseas?
Yes, but you must use an Australian credit card and the gift card will need to be delivered within Australia.

Can I add more money onto a gift card?
No, additional funds cannot be added onto your gift card.

Can I get my money refunded?
Gift cards are non-refundable. You should treat your gift card as cash. No change will be given, however the remaining available balance may be applied to future purchases until the gift voucher expires or the balance reaches $0.

Can I withdraw money from my gift card?
No. The ​gift card can only be used for making purchases.

How do I know how much money is left on my gift card?
Check with the store that issued the gift card or contact us via the form below.

What do I do if I damage or lose my gift card?
Damaged, lost, or stolen gift cards are not able to be replaced so please treat your gift card as you would cash.

I have a gift card that is not SportsPower branded but says redeemable at SportsPower - how do I use this?
Please visit the website of the card issuer for further information on how to redeem their gift cards with us.

I entered my gift card details at checkout but did not finalise my order. Does this deduct money from my gift card?
Once you apply your gift card, the amount on it is placed on hold for 24 hours for security purposes. After the 24-hour period is over, the value will be placed back on your card. If you are ready to complete your purchase before this time, please contact our Customer Service Team to assist with removing the hold.

Not sure what to buy or want to allow for the freedom of choice?

A SportsPower Store Gift Card is a great alternative as recipients can have the fun of picking their own gift.

SportsPower Store Gift Cards are valid for 36 months and can be redeemed online or at any participating SportsPower store.

Click here for terms and conditions of use or click here to purchase a SportsPower Store Gift Card.